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Return Policy

Time Frame for Returns: Returns will ONLY be accepted within 30 days from the date the item was delivered to you. After that time, you will need to contact the manufacturer for warranty issues.

Return Authorization: If you wish to return an item, you MUST phone or email us for an RMA# (Return Authorization Number) within 30 days from the date the item was delivered to you. Items returned without an RMA# will not be accepted, and will be sent back to you.

Our phone number is 541-847-5782. Our email is sales@donrowe.com

Defective Items: If an item is defective on arrival, or within 30 days of delivery to you, we will ship a replacement upon return of the defective item. You are responsible for shipping the defective item back to us. We will ship the replacement to you via prepaid UPS Ground.

Non-Defective Items: All non-defective returns are subject to a 20% restocking fee. Shipping charges paid by you are not refundable. If we paid to ship the item to you (whether fully or partially), our original shipping cost will be deducted from your refund.

Refused Shipments: Any shipment that is refused upon delivery will be subject to a 20% restocking fee, plus all our shipping costs (our original cost of shipping, and the shipping charge to us by UPS for returning the refused package).

Suitability: We cannot and do not guarantee that any inverter will run any specific application. We do suggest that, if you are unsure which inverter to buy for your application, you phone us for advice.

Exchange: If you buy an inverter that is too small to run your application, and want to exchange it for a larger unit of the same type, we will give 100% credit toward the larger unit (not including our original shipping cost).