Return Policy

Time Frame for Returns: Returns will ONLY be accepted within 30 days from the date the item was delivered to you. After that time, you will need to contact the manufacturer for warranty issues.

Return Authorization: If you wish to return an item, you MUST phone or email us for an RMA# (Return Authorization Number) within 30 days from the date the item was delivered to you. Items returned without an RMA# will not be accepted, and will be sent back to you. Our phone number is 541-847-5782. Our email is customers@donrowe.com

Defective Items: If an item is defective on arrival, or within 30 days of delivery to you, we will ship a replacement upon return of the defective item. You are responsible for shipping the defective item back to us. We will ship the replacement to you via prepaid UPS Ground.

Non-Defective Items: All non-defective returns are subject to a 20% restocking fee. Shipping charges paid by you are not refundable. If we paid to ship the item to you (whether fully or partially), our original shipping cost will be deducted from your refund.

Refused Shipments: Any shipment that is refused upon delivery will be subject to a 20% restocking fee, plus all our shipping costs (our original cost of shipping, and the shipping charge to us by UPS for returning the refused package).

Suitability: We cannot and do not guarantee that any inverter will run any specific application. We do suggest that, if you are unsure which inverter to buy for your application, you phone us for advice.

Exchange: If you buy an inverter that is too small to run your application, and want to exchange it for a larger unit, we will give 100% credit toward the larger unit (not including our original shipping cost).

Our Privacy Policy

Privacy is precious. We respect yours. We want you to know that the information you provide to us — whether to recommend our website to a friend, or order our products — will never be divulged, sold, or shared with anyone, for any reason. Period.

Our Security Procedures

Security Confirmation - Upon placing an order, we'll send you an email confirming the order. We'll also send you an email as soon as the order is shipped. This will not only keep you informed of your order's progress, but will also alert you if someone is using your account or computer without your permission. If you receive a confirmation for an order you did not place, please email us immediately at customers@donrowe.com

The Most Powerful Encryption on the Internet - All the experts agree: If a vendor takes standard security precautions, transferring private information over the Internet is actually safer than handing your credit card to a waiter or checkout clerk.

We make full use of Secure Sockets Layer (SSL) technology supported by the vast majority of browsers on the Internet. This technology represents the highest level of security available on the Internet and automatically:

• Encrypts information while traveling over the Internet
• Verifies the identity of the server using a certificate and digital signature
• Verifies that the original content of a message arrives at a destination.

Final Protection: Credit Card Issuer Guarantees - Just like in the physical world, credit card purchases are insured through your credit card company over the Internet. This final layer of protection from your credit card company limits your liability in the case of fraud and acts as a safety-net for everyone doing electronic commerce over the Internet. Typically, debit cards are treated differently than credit cards so you should check with your bank. Also, see your credit card company for more information.

The following is an excerpt from Americart's (our shopping cart provider) FAQ page.

ABOUT OUR SHOPPING CART SECURITY PROCEDURES

Q:
You say you offer "secure server" for credit card security. What does that mean and how does it work?

A:
The goal of Americart security is to achieve one thing: To deliver credit card information from the customer to the merchant with the minimum possibility of exposure to prying eyes. Our primary tool for this is the utilization of secure data encryption. We encrypt the information between you and the cart, and then the merchant retrieves credit card information the same way. Although orders are emailed to the merchant in the clear, we strip off the last six digits of the credit card number, which the merchant then retrieves through their secure browser, thus completing the secure path.

Q:
What about security on your server?

A:
All computers connected to the internet are theoretically vulnerable to break in, and ours is no exception. Assuming we do have a security breach, a hacker wouldn't find much on our system. We only store the last six digits of card numbers which wouldn't help them at all. The first digits are "piped" straight out to mail, and never written to disk at all.